ESL & Business Administration Skills Diploma Program


Upon successful completion of the ESL component of the program, students will have demonstrated the skill level necessary to understand and be capable of learning all the program materials. Once students complete the program they will have learned all the skills required to run an office. Students will be proficient in Microsoft Office Computer Applications (PowerPoint Presentations, Word, Excel, Access, Outlook, and Publisher), modern office technologies, Office Procedures, Business Math, Business Communications, Human Resources, Bookkeeping/Accounting, QuickBooks and Sage 50.

Admissions Requirement

Applicants must have a grade 12 diploma or be a mature student (aged 19 at the start of the course or out of school for 1 year). A copy of the student’s high school diploma is required if they are under the age of 19.

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Offered at both Kelowna and Surrey campus.


Review our program pricing for full details.

Scholarships and other finance opportunities are available for qualified candidates. 


One year full time. 


  • On campus delivery.
  • Students are required to maintain 80% attendance throughout the program.
  • Approximately 20-30 hours/week is required from students to be successful in this program.
  • In order to graduate, students must pass all units through the program with a grade of C or higher.

Textbooks an be purchased by students. If student wishes to purchase them.

  • English as a Second Language.
  • Introduction to Windows, CCI MasterTrak.
  • Microsoft Office Manuals, CCI MasterTrak.
  • Sage 50 Accounting Manuals, CCI.
  • QuickBooks, CCI Learning.
  • Business Communication, Pearson Ed.
  • Business Mathematics,
  • Office Procedures, Pearson Ed.
  • Strategic Planning for Human Resources, Pearson Ed.
  • Organizational Behaviour, Pearson Ed.
  • Barron’s E-Z Bookkeeping.

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Students will learn practical English – the skills of reading, writing, grammar, vocabulary, listening and speaking. They will also practice conversation and pronounciation, practical English for daily life, as well as for the business environment.

This course covers the soft skills required to obtain and retain employment, including communication skills, emotional intelligence, goal setting, stress management, problem solving & team work.

This course covers basic skills needed to work in today’s office including handling mail, front-line reception, arranging meetings and conferences, making travel arrangements, along with time management and coordination of multiple tasks.

This course will review basic grammar and mechanics of writing. Students will be required to complete a variety of business letters, memos, minutes and reports.

Students will develop skills in analyzing, summarizing, evaluating, and producing complex written business information. It also develops skills in presenting and responding to complex oral business information. 

The unit can be taken as part of a Group Award or as a stand-alone Unit for the purposes of continued professional development. Work undertaken for the unit will be in a context appropriate to the learner’s Group Award or relevant to an individual’s vocational area/discipline.

This course covers basic arithmetic operations and business math problems.

Students will learn to perform basic mathematical operations and those used in business, including calculation of interest, discounts, mark-ups and inventory calculations.

This course introduces students to the meaning of organizational behavior, Individual differences and their relevance to work (Perception, Personality and Values, Learning, Reinforcement and self-Management, Engagement of Employees in the workplace), Managing the Organization (Changing Worlds and the Design of Work, Organizational Structure and Design, Organizational Culture) and People, Processes and Performance (Groups and Teams, Leadership, Power, Politics and Decision Marking in Organizations, Communication, Conflict and Negotiation in Organizations and Organizational Change).

This course covers Introduction to Windows, and Microsoft Office (Word 1 & 2, Excel 1, Access 1, PowerPoint, Publisher, and Outlook).

To introduce students to the accounting cycle and basic manual bookkeeping.

Upon completion of the course, students will know the basic accounting theory and will be able to apply their understanding in the completing of the balance sheet, the income statement, recording revenues and expenses, entering basic journal entries, posting to the ledger, the trial balance and financial statement preparation.

Sage50 software will be used to complete the accounting cycle using all modules (General, Payable, Receivable, Inventory, and Payroll and Project Costing).

Upon successful completion of this course, students will have learned accounting basics, introduction to QuickBooks, setting up lists, creating items, entering transactions for incoming funds, entering transactions for outgoing funds, maintaining financial information and working with reports.

This course is designed to develop keyboarding skills, focusing on speed and accuracy. Students type, using the Mavic Typing Tutorial Program, to gain speed and reduce mistakes.

This course gives an overview of skills required for self-employment, instruction covers registration of a business in Canada, forms of business, components of a business plan, market research and marketing techniques, writing presentations of proposals and expressions of interest, marketing tools, mission statement. Orientation of job skills, training required in the new millennium, job interview skills, resume writing, covering letters, and references.

This course covers an introduction, as well as forecasting, labour shortages/surplus. Career Development, Succession Management, Planning and Technology, International Human Resources, Mergers and Acquisitions,Future Developments and Building Strategic Partnerships.

In this segment students will work in groups to completed assignments & projects. They will develop confidence and skills in preparing and presenting topics using PowerPoint.

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