Focus College Student Refund policy

Objective of Policy:

Focus College Ltd. has established guidelines for returning funds to students and/or sponsors as required. 

Policy:

A student may be entitled to a refund of tuition fees in the event that the student provides written notice to the institution that he or she is withdrawing from the program or the institution provides written notice to the student advising that the student has been dismissed from the program.

Procedure:

In the event of withdrawal or dismissal, written notice must be provided by:

1. The student provides written notice to the institution that he/she is withdrawing from the program; OR

2. The institution provides written notice to the student advising that the student has been dismissed from the program. The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered. The refund to which a student is entitled is calculated on the total tuition in the student contract. Where the total tuition has not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the student contract. If the institution has received tuition in excess of the amount it is entitled to under the student contract, the excess amount must be refunded. Refunds before the period of instruction begins:

• If written notice of withdrawal is received by the institution no later than 7 days after the effective student contract date, and before the program start date, the institution may retain 5% of the total tuition under the student contract to a maximum of $250.

• If written notice of withdrawal is received by the institution more than 7 days after the effective student contract date, and at least 30 days before the program start date, the institution may retain 10% of the total tuition under the student contract to a maximum of $1000.

• If written notice of withdrawal is received by the institution more than seven days after the effective student contract date and less than 30 days before the program start date, the institution may retain 20% of the total tuition under the student contract to a maximum of $1300.

Refunds after the program of study starts:

• If written notice of withdrawal is received by the institution or a student is dismissed after the program has started and up to and including 10% of the period of instruction specified in the student contract has elapsed, the institution may retain 30% of the total tuition under the student contract.

• If written notice of withdrawal is received by the institution, or a student is dismissed after the program has started and where more than 10% and up to and including 30% of the period of instruction specified in the student contract has elapsed, the institution may retain 50% of the total tuition under the student contract.

 • If a student withdraws or is dismissed where more than 30% of the period of instruction specified in the student contract has elapsed, no refund is required.

• If a student does not attend the first 30% of the program, the institution may retain up to 50% of the total tuition under the student contract.

Other Refund Requirements:

• Where a student did not meet the institutional and/or program/course specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition paid under the student contract.

• Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.

Appeals:

Should the student be in disagreement with the process followed, a appeal can be conducted. Consult your student handbook for policy on such appeals.

International Students: An international student is a person who is not a Canadian citizen, permanent resident or who has been determined under the Immigration and Refugee Protection Act to be a Convention Refugee. If an international student’s Study Permit application has not been completed by the start date identified in the institution’s Letter of Acceptance and the student so notifies the institution, at the request of the student, the institution may issue a second Letter of Acceptance for a later start date. In such a circumstance, the institution may charge the student an additional $200 administrative fee and retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application. Should a student fail to so advise the institution, the institution’s refund policy for students will apply. An institution may retain the lesser of 10% of the total tuition under the student contract or $400 for international students who are denied Study Permit authorization from Citizenship and Immigration Canada. Students denied a Study Permit must provide the institution with a copy of the denial letter prior to the program start date as set out in the institution’s most recently issued Letter of Acceptance. Should a student fail to advise the institution, or choose to withdraw for other reasons, the refund policy set out in the PTIB Bylaws will apply. Refunds owed to students must be paid within 30 days of the institution receiving a copy of the Study Permit denial letter.

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